Gartner Research

Market Share Analysis: Business Process Outsourcing, Worldwide, 2011

Published: 08 May 2012

ID: G00234973

Analyst(s): Cathy Tornbohm , Dean Blackmore

Summary

Gartner's annual market share research on the business process outsourcing market reveals that the top 10 market leaders held 34.0% of the market in 2011. The BPO market grew at 6.6% from $126 billion to $135 billion in 2011, making it one of the fastest-growing segments of the IT services market.

Table Of Contents

Market Share Data

Analysis

  • Overall Market Performance Analysis
  • Top Vendors Analyzed
    • ADP
    • Xerox
    • First Data
    • FIS
    • Capita Group
    • Accenture
    • IBM
    • HP
    • Teleperformance
    • West Corp.

Acquisitions

Recommended Reading

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