Gartner Research

ITScore for Business Process Management, 2012

Published: 15 May 2012

ID: G00234146

Analyst(s): Janelle Hill , Jim Sinur

Summary

As adoption of BPM continues to grow, more enterprises are expanding their efforts to support a comprehensive, strategic BPM program. Gartner's ITScore for BPM maturity can help guide BPM efforts to consistently deliver improved business outcomes.

Table Of Contents

Analysis

  • Introduction
    • Overview of Maturity Levels
    • Six Business Dimensions Used to Assess Maturity
  • Level 1: Process-Aware
    • Characteristics
    • Recommended Actions for Improvement
    • Triggers to Advance to Level 2
    • Recommended Reading
  • Level 2: Coordinated Processes
    • Characteristics
    • Recommended Actions for Improvement
    • Triggers to Advance to Level 3
    • Recommended Reading
  • Level 3: Cross-Boundary Process Management
    • Characteristics
    • Recommended Actions for Improvement
    • Triggers to Advance to Level 4
    • Recommended Reading
  • Level 4: Goal-Driven Processes
    • Characteristics
    • Recommended Actions for Improvement
    • Triggers to Advance to Level 5
    • Recommended Reading
  • Level 5: Optimized Processes
    • Characteristics
    • Recommended Actions for Improvement
    • Recommended Reading
  • Diagnostic Tool Overview

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