Published: 21 May 2012
Analyst(s): Kevin Kampman
Comprehensive group management within an enterprise is an organizational aspiration, but it is rarely done well. Groups identify related user populations to simplify managing relationships. Although business management is best-informed about these populations and the groups that represent them, responsibility for groups falls on administrators who are less informed about the life cycle of groups, members and associated resources. Without a formal mechanism for exchanging information between the business and administration, groups become inaccurate or obsolete, which leads to organizational risks. Group management must be recognized as a shared responsibility to realize the benefits provided by commercial management applications.
Summary of Findings
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