Gartner Research

The Evolving Role of Frameworks and Process-Based Reference Models in Delivering Continuous IT Improvement

Published: 22 May 2012

ID: G00232944

Analyst(s): Simon Mingay , Andy Rowsell-Jones


Frameworks such as ITIL, COBIT and ISO 27000 can make a valuable contribution to building a strong process capability from which the IT organization can subsequently move on. But the frameworks can only take the organization so far. We look at the role, limits and evolution of the frameworks.

Table Of Contents


  • Frameworks Help Build a Strong Process Capability
  • Adoption of the Frameworks
  • Seek Value From Frameworks Up to Level 3
  • The Context for the Frameworks Is Evolving
  • The Expanding Frameworks and a Focus on Integration
  • An Action Plan for the Framework Developers
  • Bottom Line

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