Gartner Research

How to Build a Business Case for Shared Services

Published: 31 May 2012

ID: G00234960

Analyst(s): Cassio Dreyfuss


Shared-service arrangements are becoming an increasingly popular and effective alternative in the IT management repertoire. Most organizations can benefit from shared services, but they must build a convincing business case.

Table Of Contents
  • Key Challenges


  • A Business Perspective
  • Building the Business Case
    • Content
    • Process
    • 1. Align Analysis to Corporate Objectives, Strategies and Plans
    • 2. Consider the Full Life Cycle of a Proposed Service Portfolio
    • 3. Identify Relevant Risks and Address Alternative Mitigating Actions
    • 4. Focus Broadly on All Resources (People, Processes and Technology)
    • 5. Identify and Quantify Benefits of All Natures
    • 6. Involve Stakeholders
    • 7. Work Collaboratively
    • 8. Thoroughly Document the Rationale Behind Assumptions
  • A Word About Leadership

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