Published: 06 June 2012
ID: G00234076
Analyst(s): Drew Kraus , Daniel O'Connell
The North America contact center as a service market is projected to experience a compound annual growth rate of 17.8% through 2016. The leading providers will be applications specialists as opposed to communications service providers or system integrators.
Trends in the Market
Market: The Market Drivers to Cloud Adoption Outpace the Inhibitors to Cloud Adoption
Buyers: Buyers are Embracing Larger Deployments
Technology Evolution: Enhancements to Support Larger Deployments
Contrarian View: Forces Holding Back the Market
Vendors to Watch
Conclusions
Recommended Reading
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