Gartner Research

How to Advance Your I&O Organization With a Proactive Team Structure

Published: 14 June 2012

ID: G00235006

Analyst(s): Jay E. Pultz, John Rivard


Having initiated integration of the organizational technology silos, most infrastructure and operations teams are at Level 2 (Committed) in Gartner's ITScore for I&O. Use the skills, roles and functions developed by Gartner to advance to Level 3 (Proactive), which is the minimum recommended ITSIO level.

Table Of Contents
  • Key Challenges


  • I&O Maturity and Organizational Vision Sets Direction
  • A Typical I&O Organizational Structure at Level 2
  • Changes in Moving to Level 3
    • Skills
    • Roles
    • Functions
  • Organizational Adaption Considerations
  • The Bottom Line

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