Gartner Research

Opening the BPM Methodology Toolbox: The Balanced Scorecard

Published: 15 June 2012

ID: G00232742

Analyst(s): John Dixon


The balanced scorecard is a broadly adopted performance management system that improves the realization of strategic objectives. This overview of the balanced scorecard is designed to help business process directors determine its role in BPM, and its relationship to other methodologies.

Table Of Contents
  • Key Challenges


  • The BSC Determines the Answer to Two Questions: "Where Do We Want to Be?" and "How Well Are We Doing Getting There?"
  • Beyond the Four Core BSC Perspectives, Others Are Often Added to Expand Relevance for Today's Business Environment
  • Using Consultants Can Improve the Chances of Success and Reduce Deployment Time, but Care Should Be Taken to Ensure That "Ownership" Remains Within the Organization
  • The BP Director Should Play a Key Role in Establishing and Running the BSC Initiative
  • The BSC Lacks a Methodology for Delivering Improvements; This Is Where Methodologies Such as Lean and Six Sigma Can Add Value
  • The BSC Is a Valuable Addition to the BPM Arsenal, and BPM Adds Value to the BSC

Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.