Gartner Research

Opening the BPM Methodology Toolbox: The Balanced Scorecard

Published: 15 June 2012

ID: G00232742

Analyst(s): John Dixon

Summary

The balanced scorecard is a broadly adopted performance management system that improves the realization of strategic objectives. This overview of the balanced scorecard is designed to help business process directors determine its role in BPM, and its relationship to other methodologies.

Table Of Contents
  • Key Challenges

Analysis

  • The BSC Determines the Answer to Two Questions: "Where Do We Want to Be?" and "How Well Are We Doing Getting There?"
  • Beyond the Four Core BSC Perspectives, Others Are Often Added to Expand Relevance for Today's Business Environment
  • Using Consultants Can Improve the Chances of Success and Reduce Deployment Time, but Care Should Be Taken to Ensure That "Ownership" Remains Within the Organization
  • The BP Director Should Play a Key Role in Establishing and Running the BSC Initiative
  • The BSC Lacks a Methodology for Delivering Improvements; This Is Where Methodologies Such as Lean and Six Sigma Can Add Value
  • The BSC Is a Valuable Addition to the BPM Arsenal, and BPM Adds Value to the BSC

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