Gartner Research

The Case for Case Management Solutions

Published: 19 June 2012

ID: G00235833

Analyst(s): Janelle Hill


Case management, a largely unstructured process style, is not well-understood, yet is of growing interest to business process improvement practitioners in a range of industries. Here, we offer best practices to help these practitioners understand and apply case management to their processes.

Table Of Contents
  • Key Challenges


  • Understand the Key Characteristics of Case Management to Determine Which of Your Processes Exhibit This Work Style
  • Identify Your Best Candidates for Case Management Solutions
  • Match Your Case Management Requirements to Alternative Solution Providers

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