Gartner Research

Executive Interview: Group Executive, Enterprise Services, and CIO of the Commonwealth Bank of Australia

Published: 19 June 2012

ID: G00232057

Analyst(s): David Furlonger , Bard Papegaaij

Summary

At Gartner Symposium Australia in November 2011, we asked Commonwealth Bank's CIO Michael Harte about business, technology and the future of leadership.

Table Of Contents

Analysis

  • Introduction: Why We Chose to Interview Commonwealth Bank
  • Interview
    • Getting Started
    • A New Enterprise IT Platform
    • The Customer Experience, Mobile and Social Networks
    • The Changing Organization, Hiring and Leadership

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