Gartner Research

SWOT: Microsoft, Unified Communications as a Service, Worldwide

Published: 20 June 2012

ID: G00229848

Analyst(s): Bern Elliot , Daniel O'Connell , Gyanee Dewnarain


Microsoft is in the early stages of a long journey toward deploying a global UCaaS portfolio based on its Lync product portfolio. UCaaS can be delivered directly from Microsoft as part of Office 365, or alternatively through channel partners that integrate their own value-added services.

Table Of Contents


  • SWOT Analysis
    • Alternative Delivery Models
    • Strengths
    • Weaknesses
    • Opportunities
    • Threats
  • Recommendations for Partners and Competitors
  • Implication for Company Being Profiled
  • Company Overview
  • Methodology

Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.