Gartner Research

Dashboard Best Practices to Improve Outsourcing Deals

Published: 22 June 2012

ID: G00235720

Analyst(s): Kris Doering , David Ackerman , William Maurer

Summary

Business unit managers look to sourcing managers for effective business-centric support measures, so dashboard metric views must be relevant. We give examples of effective dashboard processes, inputs, outputs and formats with which to report business metrics.

Table Of Contents
  • Recommendations to IT Sourcing Managers

Analysis

  • IT Technical and IT Process Metrics
    • Reporting and Motivation
  • Service Provider Management Metrics
    • Reporting and Motivation
  • Business Metrics
    • Reporting and Motivation
  • Conclusions

Recommended Reading

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