Gartner Research

Plan Effectively for Staffing for End-User Computing Support and Engineering

Published: 26 June 2012

ID: G00230319

Analyst(s): Terrence Cosgrove


End-user computing support and engineering staffing represent the largest component of enterprise client computing cost. Implement the best practices and technologies described in this research to reduce the strain on your end-user computing staff.

Table Of Contents
  • Key Challenges


  • EUC Support
  • EUC Engineering
  • Best Practices
    • Invest in Engineering to Reduce Support
    • Optimize Current Support to Enable Future Support

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