Gartner Research

Design Coordination and the Service Design Package

Published: 29 June 2012

ID: G00236102

Analyst(s): George Spafford

Summary

IT organizations seeking to improve their service design capabilities should investigate the use of the ITIL design coordination process and utilize the service design package documentation construct to better manage value, costs and risks.

Table Of Contents
  • Key Challenges

Analysis

  • Contents of the SDP
  • Maintaining the SDP
  • Implementation Challenges
  • The Bottom Line

Recommended Reading

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