Gartner Research

Six Steps to Rationalize IT Service Costs with 'Just Enough' Service Levels Based on Business Value

Published: 03 July 2012

ID: G00231166

Analyst(s): Tapati Bandopadhyay

Summary

A best practice for effective IT service management is to review service-level agreements for "just enough" service levels to rationalize IT service costs based on business value. Integrate service level management, business relationship and demand management processes.

Table Of Contents
  • Key Challenges

Analysis

  • What Happens if IT Service Levels Are Not Closely Linked With Business Impact and Businesses' IT Service Demand Patterns?
  • The Problem of IT Service Levels: Over-Supply With Unjustifiable Costs, and Under-Supply When IT Matters the Most
  • How to Integrate SLM, BRM and Demand Management Processes to Rationalize Just-Enough Service Levels at Justifiable Costs?
  • Potential Hurdles on the Way to a Cost-Effective SLM
  • Bottom Line

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