Gartner Research

Six Steps to Rationalize IT Service Costs with 'Just Enough' Service Levels Based on Business Value

Published: 03 July 2012

ID: G00231166

Analyst(s): Tapati Bandopadhyay


A best practice for effective IT service management is to review service-level agreements for "just enough" service levels to rationalize IT service costs based on business value. Integrate service level management, business relationship and demand management processes.

Table Of Contents
  • Key Challenges


  • What Happens if IT Service Levels Are Not Closely Linked With Business Impact and Businesses' IT Service Demand Patterns?
  • The Problem of IT Service Levels: Over-Supply With Unjustifiable Costs, and Under-Supply When IT Matters the Most
  • How to Integrate SLM, BRM and Demand Management Processes to Rationalize Just-Enough Service Levels at Justifiable Costs?
  • Potential Hurdles on the Way to a Cost-Effective SLM
  • Bottom Line

Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.