Gartner Research

Decision Point for Communicating, Collaborating, and Managing Content: Which Tool Is Appropriate and When?

Published: 10 July 2012

ID: G00236089

Analyst(s): Craig Roth

Summary

The Communication, Collaboration, Content and Social (3CS) Reference Architecture provides frameworks for understanding — and guidelines for implementing — 3CS technologies. Information workers have an ever-increasing selection of communication and collaboration tools such as email, instant messaging, blogs, wikis, discussion groups, synchronous co-authoring and social networking. The sheer number of tools can create confusion and lead to sub-optimal choices. This Decision Point offers recommendations regarding which tools to use based on communication and collaboration needs.

Table Of Contents

Decision Point

Decision Context

  • An Example
  • Three Problems in Meeting the Guidance Challenge
  • Purpose of This Decision Point
  • Messaging Terminology
  • Architectural Context

Evaluation Criteria

  • Requirements and Constraints
    • Requirements
    • Constraints

Alternatives

Future Developments

  • More Social
  • More Boundary Blurring
  • Generation Y Enters the Workforce

Decision Tool

  • START: Communication vs. Collaboration
  • Time Criticality
  • Synchronous Collaboration Decisions
  • Synchronous Communication Decisions
  • Asynchronous Communication Decisions
  • Asynchronous Collaboration Decisions

Recommended Reading

©2019 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.