Gartner Research

Security Tools for Control of Social Media Usage

Published: 18 July 2012

ID: G00231578

Analyst(s): Andrew Walls

Summary

As organizations find new ways to leverage social media for performance improvements, security teams must embrace new tools to extend security monitoring and control into new social environments.

Table Of Contents
  • Impacts

Analysis

  • Putting It All Together
  • Conversations held in social media environments can create or reveal security risks that could damage an enterprise
  • Use of public social media creates a risk that posted content might not comply with management and policy expectations, with the impact that inappropriate language and information are revealed to unauthorized audiences
    • Dedicated Social Media Management Solutions
    • Network Infrastructure Tools for Social Media Control
    • Applications/Services Integrated With Social Media Platforms
  • Conducting business communications via public social media creates business records that could be the subject of a legal discovery process or may require retention in order to meet regulatory requirements

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