Gartner Research

How Cloud Impacts IT Operations Management

Published: 23 July 2012

ID: G00234716

Analyst(s): Donna Scott , Debra Curtis


Cloud computing is greatly affecting the design of IT operations management processes, resulting in some ITOM functionality being aggregated into a new cloud management market. We provide insight and recommendations in making ITOM and cloud management tool acquisitions.

Table Of Contents
  • Impacts


  • IT I&O leaders investing in CMPs that subsume a significant portion of ITOM functions may find their overall ITOM investments becoming suboptimal
  • IT I&O professionals evaluating new cloud computing management options that blur the distinction between management and infrastructure platform software risk making shortsighted technology choices

Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.