Gartner Research

Survey Analysis: Cloud Services Brokerage Playing a Larger Role in the Future of IT Services

Published: 23 July 2012

ID: G00228550

Analyst(s): Tiffani Bova, Benoit Lheureux , Bob Igou


Understanding the value that cloud services brokerage will bring to future IT services development will provide cloud services providers insight on the needs of IT leaders who are driving cloud adoption.

Table Of Contents

Survey Objective

Data Insights

  • Asia/Pacific Respondents Emphatically Agree That CSB Is Relevant to Selection of Cloud Services Providers
    • Action Items
  • Worldwide, a Majority of Respondents Identified Consistent Compliance With SLAs as a Key Benefit Expected From a CSB
    • Action Items
  • Integration, Insurance and Governance Are the Most Important Capabilities of Cloud Services Brokers
    • Action Items
  • Globally, IBM and Microsoft Seen as Potentially Effective Cloud Services Brokers, but So Are Many Others
    • Action Items
  • Incumbent IT Services Providers Seen as Credible Cloud Services Brokers
    • Action Items
  • Although CIOs and IT Management Are Held Accountable for Bringing Cloud Services to the Business, Cloud Services Brokers Are Gaining Traction
    • Action Items
  • Summary


  • Definitions

Recommended Reading

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