Gartner Research

Survey Analysis: Cloud Services Brokerage Playing a Larger Role in the Future of IT Services

Published: 23 July 2012

ID: G00228550

Analyst(s): Tiffani Bova , Benoit Lheureux , Bob Igou

Summary

Understanding the value that cloud services brokerage will bring to future IT services development will provide cloud services providers insight on the needs of IT leaders who are driving cloud adoption.

Table Of Contents

Survey Objective

Data Insights

  • Asia/Pacific Respondents Emphatically Agree That CSB Is Relevant to Selection of Cloud Services Providers
    • Action Items
  • Worldwide, a Majority of Respondents Identified Consistent Compliance With SLAs as a Key Benefit Expected From a CSB
    • Action Items
  • Integration, Insurance and Governance Are the Most Important Capabilities of Cloud Services Brokers
    • Action Items
  • Globally, IBM and Microsoft Seen as Potentially Effective Cloud Services Brokers, but So Are Many Others
    • Action Items
  • Incumbent IT Services Providers Seen as Credible Cloud Services Brokers
    • Action Items
  • Although CIOs and IT Management Are Held Accountable for Bringing Cloud Services to the Business, Cloud Services Brokers Are Gaining Traction
    • Action Items
  • Summary

Methodology

  • Definitions

Recommended Reading

©2019 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.