Gartner Research

Forecast Analysis: IT Outsourcing, Worldwide, 2010-2016, 2Q12 Update

Published: 25 July 2012

ID: G00227375

Analyst(s): Rolf Jester , Gianluca Tramacere , Bryan Britz , Warren Bell , Fred Ng , Federico De Silva , Arup Roy , Christine Tenneson , Gregor Petri , Misako Sawai , Dean Blackmore , Allie Young

Summary

Gartner's 2Q12 forecast shows global spending for IT outsourcing services will be $251.7 billion in 2012, growth of 2.1% over 2011 (4.1% in constant currency) and a projected compound annual growth rate of 5.9% from 2012 through 2016.

Table Of Contents

Assumptions

  • Overview
    • Overview of Changes to Gartner's IT Services Market Statistics
  • ITO Forecast Growth in 2Q12
  • Evolving ITO Business/Delivery Models
  • Economic, Political and Labor Data/Conditions/Policies
  • CIO and CFO IT Budgets
  • Service Provider Landscape
  • ITO Contract Signings, Patterns and Life Span
  • Buyers' Demand for Efficiency/Cost, Enhancement and Transformation
  • User IT Services Spending/Purchasing Trends

Analysis

  • Growth Rates of ITO Market Segments
  • ITO Market: Percentage of Major Segments
  • The Impact of Currency
  • Application Outsourcing
  • Cloud Services IaaS
    • Cloud Compute Services
    • Storage as a Service
    • Cloud Printing Services
  • Infrastructure Outsourcing
    • Data Center Outsourcing
    • Infrastructure Utility Services
    • Help Desk Outsourcing
    • End-User Device Outsourcing
    • Network Outsourcing
  • Regional Forecasts
    • Asia/Pacific
    • Europe, the Middle East and Africa
    • Latin America
    • North America
  • Reconciling Gartner's Prior ITO Composite Forecast Model With 2012 Updated Forecast Model

Market Model

  • ITO Market Model Overview
  • Forecast Components
    • ITO Segment Analysis
    • IT Services Historic Market Size and Segmentation
    • Service Provider Financial Landscape
    • User IT Services Spending/Purchasing Trends
    • CIO and CFO IT Budget
    • Economic, Political, and Labor Data/Conditions/Policies
    • ITO Contract Signings, Patterns and Life Span
    • Evolving ITO Business/Delivery Models
    • Buyer Demand for Efficiency/Cost, Enhancement and Transformation
  • Connections
    • Economic, Political and Labor Data/Conditions/Policies > Service Provider Financial Performance
    • Economic, Political, and Labor Data/Conditions/Policies > CIO and CFO IT Budget > User IT Services Spending/Purchasing Trends
    • CIO and CFO IT Budget Data > ITO Contract Signings, Patterns and Life Span > User IT Services Spending/Purchasing Trends
    • Economic, Political, and Labor Data/Conditions/Policies > Buyer Demand for Efficiency/Cost, Enhancement and Transformation > Evolving ITO Business/Delivery Models

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