Gartner Research

Guidance Framework for Creating a Defensible Business Case

Published: 01 August 2012

ID: G00231042

Analyst(s): Jack Santos

Summary

Every technical professional faces justifying a project or strategic IT effort. Engaging the business is key to this, and defining, creating and maintaining a defensible business case is the result. This document will provide guidance to creating a business case and its key component parts — such as a cost-benefit analysis.

Table Of Contents

Summary of Findings

Guidance Context

  • Problem Statements
  • Guidance Applicability
  • Related Guidance

The Gartner Approach

The Guidance Framework

  • Prework
    • Understand the Context
    • Understand Why You Need a Business Case
    • Investigate the Impact of the Project on the Business
  • Business Support and Focus
  • Business Case Required Components
    • Scope
    • Business Drivers
    • Business Impact Assessment
    • The Financial Case
    • Risks and Mitigation
    • Related Projects and Business Cases
    • Defining Success
  • Business Case Analysis
    • Business Case Types
    • Software Assessment and Portfolio Management
    • Best Case/Worst Case, Competitive and Gap Analyses
    • The Collaborative Analysis Approach
    • Machiavellian Business Case Strategies
  • Business Case Delivery and Target Audiences
    • Your Company's Business Case Culture
    • Assess Your Audience: Vision vs. Justification
    • Clarify Roles and Stakeholders
    • Identify a Credible Follow-Up Plan
    • Develop Delivery Flavors Based on Audience
    • Creating the Story
    • The Use for Use Cases
  • Example Business Case: Mobility

Risks and Pitfalls: Mobility

Conclusion

Recommended Reading

Notes

©2019 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.