Gartner Research

Guidance Framework for Creating a Defensible Business Case

Published: 01 August 2012

ID: G00231042

Analyst(s): Jack Santos


Every technical professional faces justifying a project or strategic IT effort. Engaging the business is key to this, and defining, creating and maintaining a defensible business case is the result. This document will provide guidance to creating a business case and its key component parts — such as a cost-benefit analysis.

Table Of Contents

Summary of Findings

Guidance Context

  • Problem Statements
  • Guidance Applicability
  • Related Guidance

The Gartner Approach

The Guidance Framework

  • Prework
    • Understand the Context
    • Understand Why You Need a Business Case
    • Investigate the Impact of the Project on the Business
  • Business Support and Focus
  • Business Case Required Components
    • Scope
    • Business Drivers
    • Business Impact Assessment
    • The Financial Case
    • Risks and Mitigation
    • Related Projects and Business Cases
    • Defining Success
  • Business Case Analysis
    • Business Case Types
    • Software Assessment and Portfolio Management
    • Best Case/Worst Case, Competitive and Gap Analyses
    • The Collaborative Analysis Approach
    • Machiavellian Business Case Strategies
  • Business Case Delivery and Target Audiences
    • Your Company's Business Case Culture
    • Assess Your Audience: Vision vs. Justification
    • Clarify Roles and Stakeholders
    • Identify a Credible Follow-Up Plan
    • Develop Delivery Flavors Based on Audience
    • Creating the Story
    • The Use for Use Cases
  • Example Business Case: Mobility

Risks and Pitfalls: Mobility


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