Gartner Research

Applying Lessons Learned From Catastrophic Events in the Decade Since 9/11 to Improve Your BCM Program

Published: 03 August 2012

ID: G00233576

Analyst(s): Roberta Witty


In the decade since the 9/11 attacks against the U.S., business continuity management has come of age as a professional discipline. A review of eight "trigger event" disasters in that time shows what BCM professionals have learned.

Table Of Contents


  • The Decade When BCM Came of Age — Because There Was No Choice
  • Effective BCM Requires Thinking Beyond Your Own Four Walls
  • Eight Events That Changed BCM Planning
  • BCM Lessons Learned Since 9/11
    • Planning and Execution
    • Crisis Management
    • Workforce Resilience
    • Business Operations Resilience

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