Gartner Research

I&O Value Takes Center Stage With the Business Value Dashboard

Published: 07 August 2012

ID: G00233581

Analyst(s): Jay E. Pultz, Jeffrey Brooks


In an I&O executive dashboard, most clients only report key operational metrics. It's time to extend this reporting to demonstrate the business value I&O provides.

Table Of Contents
  • Key Challenges



  • Create Opportunities to Use Appropriate Metrics to Show Value
  • I&O Teams Must Get Into the Mind-Set of Value-Based Metrics
  • Know What Makes a BVD Different

Case Study

  • Examples
    • Example 1. Speed
    • Example 2. Availability
    • Example 3. Communication
  • What If You Don't Institute the BVD?

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