Gartner Research

Internal CSB Role Is Emerging Within IT Organizations

Published: 17 August 2012

ID: G00237193

Analyst(s): Thomas Bittman , Daryl Plummer , Benoit Lheureux


Many companies rely on external service providers to act as cloud services brokerages, but this can reduce an IT organization's influence and lead it to be viewed as a cost center. IT organization leaders should begin developing an internal CSB role.

Table Of Contents


  • How the Internal CSB Role Is Emerging in IT Organizations
  • CSB Drivers and How the Emergence of Internal CSB Will Impact Business
  • Advice to Users

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