Gartner Research

Internal CSB Role Is Emerging Within IT Organizations

Published: 17 August 2012

ID: G00237193

Analyst(s): Thomas Bittman , Daryl Plummer , Benoit Lheureux

Summary

Many companies rely on external service providers to act as cloud services brokerages, but this can reduce an IT organization's influence and lead it to be viewed as a cost center. IT organization leaders should begin developing an internal CSB role.

Table Of Contents

Analysis

  • How the Internal CSB Role Is Emerging in IT Organizations
  • CSB Drivers and How the Emergence of Internal CSB Will Impact Business
  • Advice to Users

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