Gartner Research

Toolkit: ITScore for Infrastructure and Operations Service Improvement Project Planning

Published: 20 August 2012

ID: G00235800

Analyst(s): Jay E. Pultz , Ian Head

Summary

Infrastructure and operations leaders who have completed the ITScore for I&O assessment can use this simple Toolkit to rapidly produce a plan to improve service to the next maturity level. Leaders are invited to select the appropriate improvement activities from Gartner's suggested list.

Table Of Contents

About This Toolkit

Toolkit Details

  • Using the Toolkits
  • Organizational Change
  • ITScore
  • Level 1 to Level 2
  • Level 2 to Level 3
  • Level 3 to Level 4 and Level 5
  • Additional Advice on Driving Organizational Change 3

Recommended Reading

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