Gartner Research

SaaS Suites for Communication, Collaboration and Content Management: Assessing Google and Microsoft

Published: 22 August 2012

ID: G00234542

Analyst(s): Bill Pray , Guy Creese

Summary

Enterprises are investigating and purchasing software as a service (SaaS) communication, collaboration, content and social (3CS) solutions for a variety of reasons, including lower cost, less management and more agility. However, selecting the right SaaS 3CS suite is difficult. Which vendor has the best suite for a specific enterprise? This assessment compares the SaaS 3CS offerings from Google and Microsoft to aid in the selection and implementation of SaaS 3CS technologies.

Table Of Contents

Summary of Findings

Analysis

  • Google or Microsoft?
  • Concerns About SaaS 3CS
    • Issues With the SaaS Providers
    • Internal Enterprise Issues With SaaS
  • Comparison Logistics
    • Google Apps for Business
    • Microsoft Office 365 (Multitenant)
  • Comparison Methodology
  • SaaS 3CS Services Comparison
    • Email, Calendar, Contacts and Tasks
    • Instant Messaging
    • Web Conferencing
    • Collaboration
    • Social Networking
    • Productivity Tools
  • Cross-Functional Services
    • Hybrid Deployment
    • Mobile Support
    • User Experience

Comparison

  • And the Winner Is …
    • Legacy Support
  • Choose Wisely
  • Exit Strategy
  • Segmentation

The Details

  • General SaaS Controls and Criteria
  • Pricing and Packaging
    • Google Apps for Business
    • Microsoft Office 365
  • A Shortlist of Missing Features
    • "Other" Email Clients Are Second-Class Citizens
    • SaaS IM Does Not Integrate, and Presence Does Not Federate
    • Web Conferencing Webinar Support Is Weak
    • There May Be Loss of Data or Visual Fidelity After Converting Microsoft Documents
    • Security Logs May Not Be Available
    • Eradication of Client Data Cannot Be Guaranteed

Conclusion

Recommended Reading

Notes

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