Gartner Research

Sherpa: The End of Search as You Know It for CRM

Published: 23 August 2012

ID: G00239121

Analyst(s): Johan Jacobs


Human-computer interaction today is very unnatural, using either a keyboard to spell out instructions or a mouse to point and click. Effortless speech interaction across all interactive devices is needed.

Table Of Contents


  • What Is Search?
  • What Is Sherpa?
  • Comparative Analysis
  • Limitations of Voice-Driven Search
  • Bottom Line

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