Gartner Research

Improve IT Services With ITIL's Service Acceptance Criteria

Published: 29 August 2012

ID: G00236103

Analyst(s): George Spafford


Increasing IT service complexity can expose enterprises to unnecessary risk. IT managers can use ITIL's Service Acceptance Criteria to better control complexity and mitigate risk when creating and updating their IT services.

Table Of Contents
  • Key Challenges



  • IT Leaders Should Use Design Coordination, the SDP and SAC in Their Environment to Control Complexity and Better Manage Risks
    • Sections of the SAC

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