Gartner Research

Market Trends: Cloud Business Process as a Service Outsourcing Trends

Published: 31 August 2012

ID: G00231453

Analyst(s): Cathy Tornbohm


Cloud and "as a service" are being promoted as great ways for customers to cut costs and access technologies and services quickly. We investigate which types of business services and cloud delivery mechanisms are being adopted and where providers should invest in this market.

Table Of Contents


  • Trends in Cloud Business Process Services

Market Trend

  • Market: The Cloud BPO Market Is Growing at 17% Year Over Year
    • The Total Cloud BPO Market Differs by Process and Industry
    • Key Trends in BPaaS Adoption

Contrarian View

  • Trends Change If Major Outages in Data Centers, Significant Security Breaches or a Change in the Global Fortunes Toward Prosperity Occurs

Vendors to Watch


Recommended Reading

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