Gartner Research

Evolving ITAM Roles as Organizations Mature and Scale

Published: 07 September 2012

ID: G00234261

Analyst(s): Stewart Buchanan , Victoria Barber, Gayla Sullivan , Rob Schafer


Continuous evolution of IT asset management maturity requires a thorough analysis of current roles against future needs. IT asset managers should use this research to evaluate these roles and implement more strategic ITAM staffing plans now.

Table Of Contents
  • Key Challenges


  • ITAM Role Levels
    • Administrative
    • Junior/Senior Professional
    • Management
    • Head of ITAM
  • Specialty ITAM Roles
    • Software Licensing Specialist
    • Mobile Device Coordinator
    • IT Asset Disposition (ITAD) Specialist
    • Audit Lead/Audit Specialist
    • Renewals Coordinator
  • What Roles Does My ITAM Organization Need?
  • How Do I Staff With Limited Resources?
    • Virtual Teams
    • Internal Recruitment and Training
    • General Outsourcing
    • ITAM Providers
  • Conclusions

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