Gartner Research

ERP Training Best Practices

Published: 12 September 2012

ID: G00238656

Analyst(s): Pat Phelan


Training is a key component of long-term ERP/business application value. Gartner has studied global enterprises that use packaged ERP applications to identify training best practices.

Table Of Contents
  • Key Challenges



  • Top 10 ERP/Business Application Training Best Practices
    • 1. Follow Adult Learning Methodology
    • 2. Deliver Role-/Process-Based Training, Depending on Enterprise Constraints
    • 3. Provide End Users With Time to Invest in Training
    • 4. Identify and Enforce Mandatory Training
    • 5. Use Certification as a Gate for Granting System Access
    • 6. Build a Great Training Team
    • 7. Couple Training With a Strong Change Management Program
    • 8. Gain Commitment From Management and the Project Team, and Ensure That Training Has a Seat at the Project Table
    • 9. Engage the Business and Understand Your Customers
    • 10. Ensure Superuser Involvement in Training, Pre- and Post-Go-Live
  • The Top-Five Training Program Development Best Practices
    • 1. Conduct a Needs Assessment Before Developing Training Courses
    • 2. Develop and Use Templates and Standards
    • 3. Address Business Functions/Processes and System Transactions When Developing Content
    • 4. Actively Identify Training Content
    • 5. Minimize Course Variations
  • Best Practices for Sustaining ERP/Business Application Training
    • Assign Training Management and Oversight Responsibility
    • Evaluate Existing Training Programs for Continuous Improvement
    • Put Training in the Application Support Budget
    • Implement a Program for Retaining and Nurturing a Pool of Trainers
  • Tips and Tricks for Delivering a Preimplementation Training Program
    • Stay Involved With Day-to-Day Project Activities
    • Manage Last-Minute Content Changes
    • Optimize the Training Delivery Schedule
    • Minimize the Use of Hard-Copy Documentation
  • Additional Training Considerations
    • Match the Training Method to the Worker and the Application
    • Design the Training Curriculum to Extend Beyond Technology Requirements
    • Have Dedicated Internal Staff Assess Training Needs and Assist in Developing Curricula
    • Keep Training Sessions Short
    • Create an Enterprise Training Server or Intranet
    • Negotiate Training SLAs and Maintain Metrics for Measuring Them
  • Best Practices for Outsourcing ERP/Business Application Training
    • Manage Outsourced Training Costs
    • Manage Outsourced Training Quality

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