ERP Training Best Practices
Published: 12 September 2012
Training is a key component of long-term ERP/business application value. Gartner has studied global enterprises that use packaged ERP applications to identify training best practices.
Table Of Contents
- Top 10 ERP/Business Application Training Best Practices
- 1. Follow Adult Learning Methodology
- 2. Deliver Role-/Process-Based Training, Depending on Enterprise Constraints
- 3. Provide End Users With Time to Invest in Training
- 4. Identify and Enforce Mandatory Training
- 5. Use Certification as a Gate for Granting System Access
- 6. Build a Great Training Team
- 7. Couple Training With a Strong Change Management Program
- 8. Gain Commitment From Management and the Project Team, and Ensure That Training Has a Seat at the Project Table
- 9. Engage the Business and Understand Your Customers
- 10. Ensure Superuser Involvement in Training, Pre- and Post-Go-Live
- The Top-Five Training Program Development Best Practices
- 1. Conduct a Needs Assessment Before Developing Training Courses
- 2. Develop and Use Templates and Standards
- 3. Address Business Functions/Processes and System Transactions When Developing Content
- 4. Actively Identify Training Content
- 5. Minimize Course Variations
- Best Practices for Sustaining ERP/Business Application Training
- Assign Training Management and Oversight Responsibility
- Evaluate Existing Training Programs for Continuous Improvement
- Put Training in the Application Support Budget
- Implement a Program for Retaining and Nurturing a Pool of Trainers
- Tips and Tricks for Delivering a Preimplementation Training Program
- Stay Involved With Day-to-Day Project Activities
- Manage Last-Minute Content Changes
- Optimize the Training Delivery Schedule
- Minimize the Use of Hard-Copy Documentation
- Additional Training Considerations
- Match the Training Method to the Worker and the Application
- Design the Training Curriculum to Extend Beyond Technology Requirements
- Have Dedicated Internal Staff Assess Training Needs and Assist in Developing Curricula
- Keep Training Sessions Short
- Create an Enterprise Training Server or Intranet
- Negotiate Training SLAs and Maintain Metrics for Measuring Them
- Best Practices for Outsourcing ERP/Business Application Training
- Manage Outsourced Training Costs
- Manage Outsourced Training Quality
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