Gartner Research

Four Best Practices for Understanding Your Business's Needs for 'Workflow'

Published: 18 September 2012

ID: G00235698

Analyst(s): Teresa Jones, Janelle Hill


"Workflow" and "BPM" refer to the sequencing of related work activities and are often used synonymously, but they can also have very different meanings. These four best practices will help business process and IT professionals clarify the business's needs for controlling the flow of work.

Table Of Contents
  • Key Challenges



  • Clarify What Your Organization Means by "Workflow," and How "Improving the Workflow" Will Contribute to Better Business Outcomes
    • Best Practices
  • Recognize That Not All Work Needs the Same Level of Management Control
    • Best Practices
  • Establish Who Will Need to Make Changes to the Flow of Work
    • Best Practices
  • Assess the BPM Readiness of Your Target Audience, Compared With Your Organization's BPM Maturity Goal
    • Best Practices

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