Gartner Research

The Impact of BPaaS on HR Outsourcing

Published: 24 September 2012

ID: G00239726

Analyst(s): Morgan Yeates


Traditional HR outsourcing services are gradually being replaced by cloud-based business process as a service, which offers higher-quality services at lower costs to existing and entirely new markets.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • HR BPaaS offerings are gradually replacing traditional HR BPO offerings while expanding service options
  • HR BPaaS will steadily reduce prices, and increase delivery speed and quality, of HR BPO services
  • BPaaS will allow HR outsourcing providers to offer services to SMBs that are similar to those previously offered only to large businesses
  • HR BPaaS and other cloud technology are propelling HR administration toward a paperless future with disappearing human interaction

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