Gartner Research

Approach Operational Decisions Differently From Tactical or Strategic Decisions

Published: 27 September 2012

ID: G00232621

Analyst(s): W. Roy Schulte , Rita Sallam


Operational decisions are not just fast tactical or strategic decisions. They are repeatable and structured and so require a fundamentally different decision-making process and analytic technique than those used to make other kinds of decisions.

Table Of Contents
  • Impacts


  • The structured nature of operational decisions makes it feasible to automate some or all aspects of the decision process, offloading work from business people and improving decision quality
  • Operational decisions must be made more quickly than strategic and tactical decisions. Decision makers often must use real-time and near-real-time analytic tools and techniques.
  • Operational decisions require different kinds of data than tactical and strategic decisions. Don't use conventional data warehouses in the design of real-time operational decision support systems.

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