Gartner Research

Best Practice: Pricing for Unified Communications as a Service and for Outsourced UC

Published: 28 September 2012

ID: G00239607

Analyst(s): Daniel O'Connell , Bern Elliot


Businesses are increasingly looking for third-party support of their IT environments. This research identifies market pricing for UCaaS and outsourced UC across industry sizes, spanning small and midsize businesses to multinational corporations.

Table Of Contents
  • Key Challenges



  • Evaluate the Full Life Cycle of UCaaS/Outsourcd UC Costs to get a Transparent View of the Financial Commitment of the Business
  • Obtain a VoIP-Only View of Your Pricing — Many of Your Endpoints Will not Require the Full UC Stack
  • Three-year Contracts are the Norm for UCaaS and Outsourced UC Deployment
  • Use These Gartner Pricing Guideline Points as Industry Benchmarks — Other Market and Implementation Factors Will Adjust Final Pricing
  • Compare Compare UCaaS and Outsourced UC Costs to Those of Traditional CPE Delivery

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