Gartner Research

Best Practice: Pricing for Unified Communications as a Service and for Outsourced UC

Published: 28 September 2012

ID: G00239607

Analyst(s): Daniel O'Connell , Bern Elliot

Summary

Businesses are increasingly looking for third-party support of their IT environments. This research identifies market pricing for UCaaS and outsourced UC across industry sizes, spanning small and midsize businesses to multinational corporations.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Evaluate the Full Life Cycle of UCaaS/Outsourcd UC Costs to get a Transparent View of the Financial Commitment of the Business
  • Obtain a VoIP-Only View of Your Pricing — Many of Your Endpoints Will not Require the Full UC Stack
  • Three-year Contracts are the Norm for UCaaS and Outsourced UC Deployment
  • Use These Gartner Pricing Guideline Points as Industry Benchmarks — Other Market and Implementation Factors Will Adjust Final Pricing
  • Compare Compare UCaaS and Outsourced UC Costs to Those of Traditional CPE Delivery

Recommended Reading

©2019 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.