Gartner Research

A transparent IT operating budget shows IT's true value to McKesson's business units

Published: 02 October 2012

ID: G00245480

Analyst(s): Kurt Potter , Michael Smith


McKesson’s shared-service IT organization faced challenges to its $500 million operating budget from business unit executives demanding more transparency. Setting the right level of operational spending required IT to define and cost the business services it offered and to create dedicated service and finance roles. This increased mutual understanding of costs between IT and the business units.

Table Of Contents

Case study

  • Business unit executives question IT’s value
  • New relationships and roles are key to a successful, and well-understood, IT operating budget

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