Gartner Research

Critical Selection Criteria for Choosing the Right Software-as-a-Service Application Provider in South Korea

Published: 05 October 2012

ID: G00237379

Analyst(s): Jin-Sik Yim

Summary

South Korean IT leaders are looking at deploying SaaS-based applications. Without clear selection criteria to help with the evaluation process, IT leaders risk choosing the wrong SaaS provider and applications. This research provides best practices for selecting the right SaaS provider.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Best Practices for Selecting a SaaS Application Provider
    • Estimate TCO, Not Initial Cost
    • Ease of Integration
    • Customization Flexibility
    • Security and Compliance
    • Guaranteed Performance and Scalability
    • Service Availability
    • Support Capability and SLAs
    • PaaS Capability
    • Migration for Data and Services

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