Gartner Research

Contracting for a Multisourcing Services Integrator Provider

Published: 05 October 2012

ID: G00239694

Analyst(s): Jim Longwood , Gilbert van der Heiden


The MSI role is an emerging service offering, with all the resulting incumbent risks. Sourcing managers need to understand contracting practices for the MSI role, and how they are evolving to achieve end-to-end service and business outcomes.

Table Of Contents
  • Key Challenges



  • Encapsulate the MSI Role Into the SOW to Reflect the Collaborative and Coordinating Nature of the Role
  • Align MSI Responsibilities Based on the 10 Multisourcing Competencies
  • Integrate the MSI Role Into the 19 Key Contractual Clauses and Related Attachments of a Co-Management-Focused MSA
  • Integrate E2E Performance Goals and Penalties Into the SLAs and OLAs
  • Use a Blend of Existing Best-Practice Pricing Mechanisms for the MSI Role

Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.