Gartner Research

Contracting for a Multisourcing Services Integrator Provider

Published: 05 October 2012

ID: G00239694

Analyst(s): Jim Longwood , Gilbert van der Heiden

Summary

The MSI role is an emerging service offering, with all the resulting incumbent risks. Sourcing managers need to understand contracting practices for the MSI role, and how they are evolving to achieve end-to-end service and business outcomes.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Encapsulate the MSI Role Into the SOW to Reflect the Collaborative and Coordinating Nature of the Role
  • Align MSI Responsibilities Based on the 10 Multisourcing Competencies
  • Integrate the MSI Role Into the 19 Key Contractual Clauses and Related Attachments of a Co-Management-Focused MSA
  • Integrate E2E Performance Goals and Penalties Into the SLAs and OLAs
  • Use a Blend of Existing Best-Practice Pricing Mechanisms for the MSI Role

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