Gartner Research

Critical Capabilities for IT Service Catalog

Published: 09 October 2012

ID: G00237512

Analyst(s): Jeffrey Brooks, Debra Curtis


This research assesses 10 IT service catalog tools by evaluating the capabilities critical to the successful implementation, support and utilization of IT service catalogs for IT I&O organizations, and for business users requesting IT services.

Table Of Contents

What You Need to Know


  • Introduction
  • Product Class Definition
  • Critical Capabilities Definition
  • Use Cases
  • Inclusion Criteria
  • Critical Capabilities Rating
  • Vendors
    • Axios Systems (assyst v.10)
    • Biomni (Front Office Enterprise v.7.2)
    • BMC Software (Service Request Management v.7.6.04)
    • CA Technologies (Service Catalog R.12.7.01)
    • Cisco (Workplace Portal v.9.3.2)
    • HP (Service Manager v.9.3)
    • IBM (SmartCloud Control Desk v.7.5)
    • PMG (Service Catalog Suite v.6.5)
    • ServiceNow (ServiceNow Aspen)
    • USU (Valuemation v.4.2)

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