Gartner Information Technology Research

Gartner Magic Quadrant for Field Service Management


Customer satisfaction has risen to be a primary objective for field service, but the market has yet to fully embrace the four factors in the Nexus of Forces (social, mobile, cloud and information), which could enable the desired intimacy with the customer.

Published: 17 October 2012

ID: G00234379

Analyst(s): William McNeill , Michael Maoz , Gordon Van Huizen

Table Of Contents

Market Definition/Description

Magic Quadrant

  • Vendor Strengths and Cautions
    • Astea International
    • ClickSoftware
    • IFS
    • Oracle (E-Business Suite)
    • Oracle (Siebel)
    • SAP
    • ServiceMax
    • ServicePower
    • Servigistics
    • TOA Technologies
    • Vertical Solutions
    • ViryaNet
    • WennSoft
  • Vendors Added or Dropped
    • Added
    • Dropped

Inclusion and Exclusion Criteria

  • Evaluation Criteria
    • Ability to Execute
    • Completeness of Vision
  • Quadrant Descriptions
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players


Market Overview

Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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