Gartner Research

Forecast Analysis: Business Process Outsourcing, 2011-2016, 3Q12 Update

Published: 18 October 2012

ID: G00239110

Analyst(s): Misako Sawai , TJ Singh , Morgan Yeates , Cathy Tornbohm

Summary

Gartner's 3Q12 updated forecast shows that business process outsourcing will see worldwide growth of 2.9% in 2012, or 6.0% in constant currency. The five-year compound annual growth rate (through 2016) for the worldwide market is forecast to be 5.2%.

Table Of Contents

Assumptions

  • Introduction
  • Assumptions for 3Q12
    • BPO Historic Market Size, Share and Segmentation
    • BPO Sales Pipeline Growth
    • Business and Financial Conditions
    • User BPO Purchasing Trends
    • Political and Regulatory Climate
    • Economic Data and Conditions
    • BPO Contract Signings, Patterns and Life Span
    • Evolving BPO Business Models and Delivery Architectures
    • Buyer Demand for Efficiency/Cost Savings, Enhancement and Transformation

Analysis

  • Key Changes in the 3Q12 BPO Forecast
  • BPO Services Worldwide
  • BPO Performance by Region
    • North America
    • Western Europe
    • Asia/Pacific
    • Japan
    • Latin America

Market Model

  • Forecast Components
    • BPO Spending Forecast
    • Business Process Domains
  • Influencing Factors
    • BPO Historic Market Size, Share and Segmentation
    • BPO Sales Pipeline Growth
    • Business and Financial Conditions
    • User BPO Purchasing Trends
    • Political and Regulatory Climate
    • Economic Data and Conditions
    • BPO Contract Signings, Patterns and Life Span
    • Evolving BPO Business Models and Delivery Architectures
    • Buyer Demand for Efficiency/Cost Savings, Enhancement and Transformation
  • Connections
    • Economic Data and Conditions > BPO Sales Pipeline Growth > BPO Spending
    • Economic Data and Conditions > Business and Financial Conditions > Political and Regulatory Climate > User BPO Purchasing Trends > BPO Spending

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