Gartner Research

The Built-to-Purpose IT Organization

Published: 25 October 2012

ID: G00238561

Analyst(s): John Mahoney , Colleen Young

Summary

We outline how to optimize the design and orchestration of the IT organization using the four futures of IT to identify the best choices for different IT value contributions.

Table Of Contents

Analysis

  • Introduction
  • Purpose Must Drive Organization
  • Road Map for Building IT Organization Structure
  • Principles, Tools and Techniques for Organizing IT
    • Line Management Roles and Structures
    • Delivery Roles and Structures
    • Governance Roles and Structures
  • Blending the Tools and Techniques: Balancing the Pros and Cons
  • Case Examples of Blending the Tools and Techniques
    • A Construction Company — IT as the Engine Room
    • A Consumer Packaged Goods Company Needs to Blend IT as Engine Room, IT as Global Service Provider and/or IT "Is" the Business
    • A Media Company Needs to Use All Four Futures of IT
  • Appendix: The Four Futures of IT
    • IT as Engine Room
    • IT as Global Business Service Provider
    • IT "Is" the Business
    • Everyone's IT

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