Gartner Research

Competitive Landscape: SMB Unified Communications, North America, 2012

Published: 25 October 2012

ID: G00231137

Analyst(s): Jay Lassman, Megan Fernandez


The small-and-midsize-business unified communications landscape is evolving, as vendors leverage new expertise and maturity into solutions, marketing material and channels.

Table Of Contents


  • Competitive Situation and Trends
    • Market Definition
  • Market Players
    • Inclusion Criteria for Profiling List
  • The Future of Competition
    • SMB Competitive Dynamics That Will Affect the UC Market and Key Players
    • Competitive Landscape Classification Model
  • Competitive Profiles
    • Alcatel-Lucent
    • Avaya
    • Cisco
    • Digium
    • Interactive Intelligence
    • Microsoft
    • Mitel
    • NEC
    • ShoreTel
    • Siemens
    • Toshiba
  • References and Methodology

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