Gartner Research

How to Maximize the Value of ERP Training

Published: 26 October 2012

ID: G00239824

Analyst(s): Pat Phelan

Summary

Training is a key component of long-term ERP health. Training organizations should optimize the value of training by partnering with the business, the IT organization and project teams, then measuring the efficacy of training, using metrics that provide visibility into its effects.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Partner With the Business and IT to Match Training Content to User Needs
  • Leverage the Change Management Team's Communication Plan to Demonstrate Value
  • Formalize the Training Support Structure to Sustain the Value of Training
  • Measure the Value (Effectiveness) of ERP Training
  • Anticipate Training Challenges, and Assign Responsibility to Monitor Training Outcomes and Implement Corrective Actions

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