Gartner Research

Best Practices for Capturing Knowledge From Retiring Employees

Published: 31 October 2012

ID: G00235163

Analyst(s): Carol Rozwell

Summary

Most organizations start in the wrong place when planning a program for capturing knowledge from retiring employees. Knowledge management is more successful when the focus is on reuse, rather than capture.

Table Of Contents

Introduction

Analysis

  • Prioritize Constituencies' Information Needs in the Context of Their Work Practices When Designing and Planning a Knowledge Capture Program
  • Select Collection Approaches That Complement and Align With Desired Information Type
  • Explore Alternative Techniques, Such as Audio and Video That Are Particularly Useful for Capturing Tacit Knowledge
  • Coda: If You Didn't Plan Ahead

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