Gartner Research

Service Life Cycle Management Market and Vendor Guide, 2012

Published: 12 November 2012

ID: G00234657

Analyst(s): William McNeill

Summary

This research provides a concise listing of the service life cycle management categories and vendors covered by Gartner.

Table Of Contents

Analysis

  • SLM Market Overview
  • Service Discovery
    • Predictive Support
    • Customer Service Contact Center
  • Service Fulfillment
    • Field Service
    • Field Service Mobility
    • MRO
    • Returns/Reverse Logistics
    • Service Parts Planning
    • Core Service Parts Planning Capabilities
    • Advanced Service Parts Planning Capabilities
  • Service Knowledge
    • Technical Documentation
  • Consulting, Implementation and Business Process Services

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