Gartner Research

Four Best Practices for Establishing Effective Business Process Governance

Published: 16 November 2012

ID: G00238802

Analyst(s): Samantha Searle , Bruce Robertson


Business process directors often fail to establish effective business process governance, leading to lost revenue, reduced customer satisfaction and increased risk. Employing three levels of governance (program, project and incremental) improves key business outcomes.

Table Of Contents
  • Key Challenges


  • View Business Process Governance as a Decision Framework


  • Establish BPM Program Governance or Fail to Deliver Business Value
    • Client Example of Setting Up BPM Program Governance
  • Build BPM Project Governance to Avoid BPM "Bankruptcy"
    • Client Example of Setting Up BPM Project Governance
  • Set Up Incremental Process Change Governance to Beat the Backlog
    • Client Example of Setting Up Incremental Process Change Governance
  • Provide the Right Support to Drive Different User Behavior or Business Process Governance Will Remain Ineffective

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