Gartner Research

Competitive Landscape: Business Process Outsourcing

Published: 21 November 2012

ID: G00231462

Analyst(s): Cathy Tornbohm


BPO practice managers need to be vigilant that investments in process enhancement technologies and services, analytics services, and new offshore delivery locations result in competitively differentiated offerings. This report analyzes multiprocess BPO providers' competitive progress.

Table Of Contents


  • Competitive Situation and Trends
  • Market Players
  • The Future of Competition
  • Competitive Profiles
    • Xerox
    • Capita
    • Accenture
    • IBM
    • HP
    • Genpact
    • Tata Consultancy Services
    • Wipro BPO
    • WNS
    • Infosys BPO
  • References and Methodology

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