Gartner Research

Best Practices in Supply Chain Measurement: Pfizer Rises to the Challenge

Published: 27 November 2012

ID: G00238940

Analyst(s): Debra Hofman


Using supply chain metrics effectively to move the business forward and improve performance is a major challenge for many companies. We examine four key best practices, drawing on Pfizer's experiences along its journey to excellence.

Table Of Contents
  • Key Challenges



  • Embed the Metrics Into a Management Process Supported by Technology
    • Performance Management Process
    • Supporting Technology
  • Use the Relationship Between Metrics to Tell a Story
  • Encourage the Right Metrics Culture
  • Develop a Multiyear Plan That Starts Small and Builds Incrementally
  • Conclusion

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