Gartner Research

Competitive Landscape: HR Business Process Outsourcing

Published: 27 November 2012

ID: G00230260

Analyst(s): Morgan Yeates


This report analyses the competitive landscape among major HR business process outsourcing providers. To win market share, providers must aggressively invest in technology, expand offerings, develop new process enhancements, attack both ends of the size spectrum and enter new regions.

Table Of Contents


  • Competitive Situation and Trends
    • Portfolio Expansion and Service Bundling
    • Provider Growth by Acquisition and Partnership
    • Explosion of BPaaS and PETS
    • Globalization of Services and Processes
  • Market Players by Core HR Function
    • Payroll Outsourcing
    • Benefits Outsourcing
    • Recruitment Process Outsourcing
    • Learning Outsourcing
  • The Future of Competition
    • Technological Currency and Agility
    • Global, and Globalized, Service Delivery
    • Analytics and Innovation
    • Downward Pricing Pressure
  • Competitive Profiles
    • Accenture
    • ADP
    • Aon Hewitt
    • Ceridian
    • Fidelity Workplace Investing
    • IBM
    • NorthgateArinso
    • Paychex
    • SafeGuard World
    • Xerox
  • References and Methodology

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